Refund Policy

1. Introduction

At PayAiro Inc. (“PayAiro”, “we”, “us”, or “our”), transparency and fairness are central to how we operate. This Refund Policy outlines the terms, conditions, and procedures governing refund eligibility, requests, and processing for all users of our platform.

Our goal is to ensure that our customers receive prompt and fair resolution in cases involving billing discrepancies, technical failures, or incomplete transactions while maintaining compliance with applicable financial, consumer protection, and data security regulations.

By using PayAiro’s services, you acknowledge that you have read and agreed to this Refund Policy, which forms an integral part of the PayAiro Terms of Service.

2. Refund Eligibility

Refunds shall not be considered for successful/complete transactions. Refunds may be considered for:

(i) technical or system errors, failed transactions, or double charges notified immediately, or

(ii) paid services not delivered as described.

All refunds are subject to verification, and timelines may vary based on complexity.

PayAiro does not, under any circumstance, consider refunds or cancellations for successfully fulfilled or completed orders. Refunds are issued solely at PayAiro’s discretion and may be accepted or rejected without obligation to provide justification in case of successful/complete transactions, the customers are advised to contract the merchant/receiver if they want a refund of their money. Please note that PayAiro is not responsible for any dispute resolution between the sender and merchant/receiver.

PayAiro does not refund any transaction fees paid by the customer, including fees charged by third-party payment gateways, banks, or intermediaries.

We reserve the right to refuse refunds where the cost of refunding exceeds the amount to be refunded. Refund processing times may vary and may take extended periods depending on the complexity of the request.

We also reserve the right to request further information, documentation, or identity verification before issuing any refund.

3. Non-Refundable Services and Transactions

The following categories are strictly non-refundable:

(i) Trading fees on completed buy/sell/withdrawal transactions;

(ii) Third-party charges imposed by banks, card networks, or payment gateways;

(iii) Services already rendered or consumed, including maintenance fees once a subscription period begins;

(iv) Promotional credits, bonuses, and referral incentives;

(v) Losses arising from market movements, user trading decisions, or investment risks;

(vi) Refund requests submitted after 30 days of the original transaction;

(vii) Inadvertent or accidental user-initiated transactions, unless conclusively caused by a verified technical or system error on PayAiro’s part; and

(viii) All crypto-asset transactions (purchases, sales, deposits, withdrawals, swaps, conversions, and transfers), including crypto-denominated or network fees, are final and irreversible due to the nature of blockchain networks. Users are solely responsible for ensuring accuracy of wallet addresses, network selection, and transaction details.

4. Refund Request Procedure

All refund requests must be submitted to grievance@payairo.com  and must include your registered name, contact email, Account ID/PayAiro reference number, transaction details (ID, date, amount), a detailed explanation of the issue, and any supporting documents (screenshots, receipts, communication records). PayAiro may require identity verification, and refunds, if approved, will be processed only to the original payment method.

For transactions involving merchants, receivers, or third-party service providers, customers must contact the respective merchant/receiver directly. Such merchants/receivers hold sole discretion in issuing refunds, and PayAiro cannot initiate, influence, modify, or reverse such transactions once completed on behalf of the customer. PayAiro may facilitate the refund if merchant receiver authorizes the refund. Please note that such refund shall be considered a new transaction and transaction fees and other facilitation charges shall apply as applicable for new transactions.

5. Processing Time and Payment Method

Approved refunds will be credited back to the same payment source used for the original transaction, unless otherwise specified in writing.

Refund processing time: up to 15 business days after approval.

PayAiro is not liable for delays arising from external payment networks, including third party partners of PayAiro or intermediary systems. The timeline provided is an estimate. Depending on the complexity of the issue, additional time may be required to complete the resolution process.

6. Liability Limitations

1. PayAiro is not responsible for losses resulting from market volatility, investment choices, or user-initiated trades.
2. We shall not be liable for third-party service failures, including network outages, custodial service disruptions, or payment gateway downtimes.
3. In cases of force majeure (e.g., natural disasters, cyber incidents, regulatory restrictions), refund processing, if approved, may be delayed.
4. Refund requests will be considered only in cases where the issue arises due to an error, fault, or failure on PayAiro’s part. PayAiro is not responsible for personal circumstances affecting the customer and will not be able to issue refunds based on individual or discretionary situations.

7. Policy Updates and Revisions

This Refund Policy may be amended from time to time to reflect changes in operational processes, regulations, or market conditions. Updated versions will be published on our website, and the “Last Updated” date will be revised accordingly.

Your continued use of PayAiro services after such updates constitutes your acceptance of the revised policy.

8. Contact Information

For refund-related queries or follow-up on existing requests, please contact:

PayAiro Inc.
📧 grievance@payairo.com
🌐 www.payairo.com/refund-policy
🕒 Support Hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (CST)

9. External Transfers and Mandatory User Declaration

Before transferring fiat or crypto assets from PayAiro to any external wallet, exchange, or third-party platform, users confirm, declare, and acknowledge that such transfers are irreversible, not eligible for refunds, and outside PayAiro’s control. Users are solely responsible for verifying destination details and compatibility, and PayAiro shall not be liable for any loss resulting from incorrect information, external platform issues, or third-party actions.

Users must confirm the following before proceeding with any transfer:

• I have verified all transaction details before confirming.
• I have double-checked the cryptocurrency type, amount, and network.
• I confirm that the wallet address entered is correct.
• I understand that completed transactions are final, irreversible, and not eligible for refunds.

Last Updated: December 09, 2025